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avatar for Fiona Charonnat, PMP

Fiona Charonnat, PMP

Customer Project and Program Management Process Owner
With almost 30 years in the telecommunications business working with Ericsson in project, quality, change and  process management,  Fiona  Charonnat is currently the Business Requirements Manager and process owner for Customer Project and Program Management models, processes, methods and tools on group level aiming at achieving world class ways of working. She influences 65K Service Delivery personnel and 5K Customer Project and Program Managers managing and delivering customer business across five continents and 10 time zones through her virtual network of Subject Matter Experts (SMEs).

Her background also includes management level positions in R&D and customer facing PMOs. As a member of the Paris PMI Chapter, she has contributed on White Papers in French on Risk Register Management and Animation of a Project Management Community.

As a self-proclaimed people person, Fiona’s favorite part of process management is interfacing with her end users. She loves working with diverse stakeholders to figure out their process and tool needs in order to provide pragmatic and practical solutions.