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Customer Focus [clear filter]
Monday, May 7

14:15 BST

#413 The Airbus A380 Airplane Case Study
The Airbus A380 airplane is used as example to explain the complexity of the aircraft-industry market with particular emphasis on the relationship between the ‘product’ and  ‘customer needs.’ The case study highlights how achieving good results in terms of product quality and ultimate customer satisfaction is not a guarantee of success. In addition, the related lessons learned that were encountered by project managers during the aircraft development are discussed.

At the conclusion of this session, participants will be able to:
(1) describe the complexities of developing a successful, multi-billion-dollar, 40-year, product-market strategy based upon variable customer needs;
(2) explain the complex decision-making challenges that project/programme managers face when managing multi-billion-dollar programmes.

avatar for Luigi Morsa

Luigi Morsa

SII Deutschland, Deputy Stress Team Leader
Luigi Morsa started to work as a consultant stress engineer in Naples in November 2011 and soon moved to Germany (April 2012). Since November 2013 he has been working as “Deputy Stress Team Leader” in the Aircraft Industries. In parallel with the Stress Analysis (FEM model, Test... Read More →

Monday May 7, 2018 14:15 - 15:30 BST
Level A - A04

15:45 BST

#421 Engaging Stakeholders: Whose Job Is It Anyway?
We never hear about ‘outsourcing’ the human side of projects to a third party. Rather, they incorporate principles of leadership, team building, and stakeholder engagement into project management practices and standards. Good project management relies not just on managing requirements, but also on managing change and ever-evolving stakeholder needs. Crises come without notice. Are you equipped to get the good, the bad, and the ugly stakeholders to buy-in?

At the conclusion of this session, participants will be able to:
(1) demonstrate the skills necessary to address the myriad issues affecting stakeholder engagement and change adoption;
(2) identify tools and techniques for better stakeholder engagement as well as strategies for obtaining stakeholder buy-in.

avatar for Mohammad Abdulaal, PMP

Mohammad Abdulaal, PMP

ISFD, Crowdfunding Consultant
BSc. Comm. Engineering, PMP. Volunteer leader, education leader and corporate leader; PMI-AGC Chapter Leader with PMI-AGC since 2004, supporting Onboarding program and Certification & Education. Education Leader, Teaching (part-time) project management courses for the local engineering... Read More →

Monday May 7, 2018 15:45 - 17:00 BST
Level A - A04
Tuesday, May 8

13:30 BST

#512A Treat Stakeholders With the Spirit of Omotenashi for Project Success
Omotenashi is a keyword for a winning 2020 Tokyo Olympics. With an estimated 8.5 million international visitors, according to the Tokyo metropolitan government, how do we meet the expectations of all these stakeholders? Omotenashi is a Japanese word which loosely translates as ‘selfless hospitality.’ We will look at how some businesses in Japan practice omotenashi, as well as how omotenashi and agile relate to developers and users.

At the conclusion of this session, participants will be able to:
(1) define the concept of omotenashi from a historical and contemporary point of view;
(2) apply omotenashi towards achieving stakeholder satisfaction for project success.

avatar for Hiroko Nagaya, PMP

Hiroko Nagaya, PMP

Aska Planning, Inc., CEO
Hiroko received her MBA from Ohio State University, Ph.D from Hokkaido University, and is a certified Project Management Professional (PMP). She worked as a project manager for over 25 years at several multi-national companies. She served as the Secretary General of the PMI Japan... Read More →
avatar for King To Chu, PMP

King To Chu, PMP

Aska Planning, Inc., Adjunct Professor, Hokkaido University
King T. Chu is an adjunct professor at Hokkaido University lecturing on project management. King is also a project manager for a mobile and web applications development company based in Singapore.He has over 25 years of experience in the finance and IT industry, covering banking... Read More →

Tuesday May 8, 2018 13:30 - 14:45 BST
Level B - B09
Wednesday, May 9

12:30 BST

#608 The Copernican Revolution in Business and Project Management
Are you aware of the Copernican revolution underway in business and management and its impact on project management? Find out how this revolution is challenging the traditional ideas of the last hundred years. In this engaging session, you will gain new insights and learn how next-generation project, programme, and PMO managers can raise their game to thrive in today’s turbulent environment. Find out what matters, how to make it matter, and how to measure what matters.

At the conclusion of this session, participants will be able to:
(1) identify the sweeping changes impacting project management, and what next-generation project managers need to do to thrive in it;
(2) discover what matters in today’s disruptive world, and how to prioritise and measure what matters.

avatar for Jack Duggal, PMP

Jack Duggal, PMP

Projectize Group, Managing Principal
Jack Duggal is a sought-after keynote speaker, change-maker and executive. His passion is to provide new perspectives on how to manage the DANCE [Dynamic-Ambiguous-Nonlinear-Complex-Emergent] nature of projects and life in today’s disruptive world, and inspire people and organizations... Read More →

Wednesday May 9, 2018 12:30 - 13:45 BST
Level B - B08