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Thursday, May 10 • 08:00 - 16:00
POST-CONGRESS EVENT: SeminarsWorld | Managing Difficult Stakeholders (Day 1 of 2) [Additional registration & fee required]

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**Pre-registration is required to attend PMI SeminarsWorld and not included in EMEA Congress registration fee** 
Click here to register for PMI SeminarsWorld in Berlin – space is limited!
Managing the daily challenges of a project to complete objectives and meet client expectations is a challenge regardless of project size and complexity. Dealing with changing, and seemingly unreasonable, demands and requirements of the client often tests the ability of the project manager and project team to remain focused on the project deliverables. Project managers and teams must develop skills and techniques that will assist them in maintaining an effective working relationship with their clients and recognize behavior or situations that may lead to potential conflict, dissatisfaction or strained working relationships with clients. This program focuses on the importance of establishing a collaborative environment, setting and managing expectations, and dealing with clients who create difficult working environments.
The program is designed for project managers, project leaders, and managers who have direct contact with demanding clients and must establish effective working relationships, obtain requirements, negotiate changes, and manage client interfaces effectively. It is a highly interactive and enjoyable session.
Course Description: Project Managers and Program managers encounter many issues in the pursuit of successful completion of objectives. Among the challenges is the possibility of working with stakeholders whose personalities and behaviors may create situations that are difficult to manage or cause significant conflict. In this seminar learn how to identify the characteristics and tactics of difficult stakeholders whether they are clients, suppliers, co-workers, or employees and develop strategies for creating a more productive work environment through emotional intelligence.

Click here for more information about this course.

avatar for Frank Saladis, PMP

Frank Saladis, PMP

SeminarsWorld Instructor
Frank P. Saladis, PMP, is the president of Blue Marble Enterprizes, Inc.  He has more than 35 years of experience working in the IT, telecom installation and project management training environment at AT&T and Cisco Systems, where he was responsible for large telecommunications and... Read More →

Thursday May 10, 2018 08:00 - 16:00 BST