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Tuesday, May 8 • 13:30 - 14:45
#512A Treat Stakeholders With the Spirit of Omotenashi for Project Success

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Omotenashi is a keyword for a winning 2020 Tokyo Olympics. With an estimated 8.5 million international visitors, according to the Tokyo metropolitan government, how do we meet the expectations of all these stakeholders? Omotenashi is a Japanese word which loosely translates as ‘selfless hospitality.’ We will look at how some businesses in Japan practice omotenashi, as well as how omotenashi and agile relate to developers and users.

At the conclusion of this session, participants will be able to:
(1) define the concept of omotenashi from a historical and contemporary point of view;
(2) apply omotenashi towards achieving stakeholder satisfaction for project success.

avatar for Hiroko Nagaya, PMP

Hiroko Nagaya, PMP

Aska Planning, Inc., CEO
Hiroko received her MBA from Ohio State University, Ph.D from Hokkaido University, and is a certified Project Management Professional (PMP). She worked as a project manager for over 25 years at several multi-national companies. She served as the Secretary General of the PMI Japan... Read More →
avatar for King To Chu, PMP

King To Chu, PMP

Aska Planning, Inc., Adjunct Professor, Hokkaido University
King T. Chu is an adjunct professor at Hokkaido University lecturing on project management. King is also a project manager for a mobile and web applications development company based in Singapore.He has over 25 years of experience in the finance and IT industry, covering banking... Read More →

Tuesday May 8, 2018 13:30 - 14:45 BST
Level B - B09